Returns & Refund Policy

Returns Information:

Stocked items:

Orders involving stocked items are eligible for return by the customer within 14 days of receiving the goods. Please note that it is the customer’s responsibility to organise and pay for their own carrier to return the goods to our warehouse. We recommend using an insured courier and to package the goods sufficiently to avoid sustaining damage to the goods during their return, as we reserve the right to either; deduct monies from the overall refund value of the goods that are found to be damaged upon return, or, refuse the return entirely if the damage sustained is too much to resell the item in the future.

Painted Goods (Made-to-order):

Any products (e.g rivets or screws) that have been painted to any customer specifications will be exempt from any returns or refund requests. This is because all jobs involving painted goods are completed specifically to your order requirements. Once we commence painting, we’re unable at this point to cancel the order or explore refund requests. 

Our return address:

Mainline Products (UK) Ltd
Unit 3b, Aspect Court,
Cannel Row, Silverdale Enterprise Park,
Newcastle under-Lyme, Staffordshire
ST5 6SS
United Kingdom

Refund Information:

Refunds are issued once material has been returned to our warehouse and the condition has been verified as in resalable condition. If your order has not yet been picked or dispatched, a refund will be issued immediately, in full, and will show back on the card used within 3 – 5 working days.

If you wish to explore a refund on your order, please either call our friendly sales team on 01782 629 270 or email us at [email protected] Please ensure you have your order number ready when doing so we can load up your order on our systems.